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Gemm Learning FAQ
The Science & Logistics
What is Fast ForWord and why is it different?
Fast ForWord is a series of online computer exercises that train auditory processing, improve the ability to follow instructions, improve memory, attention, language, reading, and writing. These exercises adapt, maintaining an appropriate level of challenge.
What makes Fast ForWord different is that it’s built around the science of learning, both:
- Identifying the skill gaps that need to be improved, and
- Exercises with the intensity needed to stimulate the brain.
Most tutoring and reading software is instruction that does not address underlying delays. Whereas Fast ForWord goes after the causes of difficulty, aiming to resolve them, once and for all.
What happens if my child won’t do it?
The software is adaptive, adding speed and complexity in tiny increments. Children 5 years and older are generally able to get started, and then the software works at their own pace. If your child cannot start, we recommend a break and try again a few months later.
We manage daily protocols on our side, so all your child has to do is log in and start. No real tech skills are required for parents.
For most students, the software is engaging. However, if the novelty wears off we have suggestions on our Client Only Help Site – including how to talk to your child about Fast ForWord, incentives at home, shorter sessions, certificates, etc. Once your child sees gains – taking less time over homework, likes reading more, etc. – motivation typically improves for you and your child.
Keeping a student on track is one of our value adds. More on how we achieve our very high student compliance rates here.
If your child does not engage at all, we have a 2-week full refund policy and after that, you can cancel at any time with a cancellation fee. Our early cancellation rate is consistently under 1%. Request fees here.
What results should I expect, and when?
Many students start to experience positive changes 4-8 weeks into the program. Early changes may include broadening vocabulary and increased willingness to read. Reading comprehension, better grades and other gains take a few months to start developing. Service periods range from 4-9 months. Our results
What's the research behind Fast ForWord?
Fast ForWord software is the most researched reading software in the world. This is due to its founders being world-renowned neuroscientists (attracting scrutiny) and to its bold claims, i.e., that it changes the way the brain reads and learns. It has been peer-reviewed by several of the world’s most respected institutions – including Stanford and Cornell – with 300+ studies in all. More on the research here.
How does the service work and what's my involvement as the parent?
Your child logs in and works on assignments we manage remotely. Your role is to create a good routine; we do the rest. The software is adaptive, so your child will not get stuck. We will call and/or adjust the protocol if we see your child needs a change,
What equipment do I need?
Fast ForWord programs are compatible with Windows and Mac computers, as well as iPads. Ear-covering headphones ($10-20) are also required. Parents can use a headphone splitter to listen in.
How long does it take?
Time to completion varies significantly based on the student’s diagnosis, effort, and program goals. Our average protocol is 7-8 months.
Can I follow my child's progress?
Yes. We send weekly reports that show:
- Progress on each exercise – what skills are challenging for your child, and where are changes happening
- Attendance and participation – is my child working hard when they are on the program
- Errors and other details from each session
Gemm Learning creates an individualized Program Plan you can follow. We are in touch constantly, making protocol changes as needed.
How can I contact Gemm Learning or enroll in the program?
If you have questions, email us at consult@gemmlearning.com.
If you are interested in enrolling, we require a screening teleconsult to ensure you or your child is a suitable candidate for our program and to review the logistics. Request a consult here. If you have had a consult, you can sign up online here.
Results & Suitablity
When will I start seeing changes?
Most parents notice “soft” changes—like better focus or following directions—within 4-8 weeks. Significant reading gains typically manifest by the 4-6 month mark.
Are the results permanent?
Yes. Because we are physically strengthening the brain’s “wiring” (neuroplasticity), the improvements in processing and reading don’t fade once the program is over.
Is this for children only?
No. The brain is plastic at any age. We work with adults who want to improve their reading speed, focus, or help with processing issues they’ve struggled with for years.
My child doesn't have a formal diagnosis. Can you still help?
Absolutely. Many children come to us without a diagnosis, either because their difficulties don’t quite meet the severity threshold for a diagnosis or because the family knows there is an issue, doesn’t need a formal evaluation to know that, and is focused more on finding a solution.
Diagnosis or not, we treat the underlying cognitive gaps—like weak memory or slow processing—not just the label.
Can I pause the program for a vacation or sickness?
This is a consistent 5-days-a-week protocol for at least 6 months. And of course, in that period, life happens; there are inevitable gaps. We insist on a strong start, as it takes a period of intensive cognitive training to set the brain on a journey of change. We handle “life” by providing two free weeks to account for unexpected gaps. For example, a 6-month program (26 weeks) has an end date 28 weeks from the start date. Students complete 20 sessions per month for best results.
Can I buy a Fast ForWord licence?
No, Oversight is needed to protect the Fast ForWord brand, to make sure results are consistent and so Fast ForWord is only offered with a wrap-around service. The owners of Fast ForWord did offer a “home alone” version in the past (called Brainspark). However, it was discontinued due to misuse and poor compliance leading to poor outcomes.
Can I get state funding?
Gemm Learning is an approved provider for several state scholarship programs. These programs are expanding their eligibility criteria to raise the income requirements and student diagnosis rules. Read more here.